ServiceNow, tailored to your unique needs

Leverage ServiceNow’s deep-expertise to enhance efficiency and streamline operations

Design your digital future with our ServiceNow solutions.

Organizations looking to reduce IT support costs and risk, or improve IT services quality, often turn to IT service management (ITSM).

ITIL-aligned ITSM options help change how work gets done by breaking down silos and improving consistency across service strategy, service design, service transition, service operation and continual service improvement.

Report|March 2025

Your autonomous IT operations roadmap

A practical guide for overcoming AI inertia and driving business value

Why Atos?

1,000+

Certifications

18+

Years of partnership with ServiceNow

500+

Global experts

Our joint offerings

Consulting, end-to-end design, implementation and support services cover ServiceNow solutions for HR, employees and customer service.

Support is designed to feel like an extension of your team. And with deep expertise, ServiceNow can also be integrated with platforms such as Dynatrace, Google Cloud and SAP.

Discover: AI Insight

AI Insight supports a clear, compliant and scalable roadmap to help unlock AI value, tailored to business goals.

Transform: AI Ignite

AI Ignite accelerates intelligent automation by embedding AI into ServiceNow workflows, supporting faster outcomes, smarter operations and enterprise-wide innovation.

Run: Managed Support Services

Atos ServiceNow Managed Support Services provide proactive, SLA-driven support and continuous optimization, helping keep the platform secure, scalable and aligned with evolving business goals.

Transform: Autonomous IT

The Power of Three — Dynatrace, ServiceNow, and Atos — delivers one connected operating model that closes the gap between detection and action.

Transform: Core

Atos ServiceNow Core Services deliver end-to-end digital workflow transformation, combining ITSM, HR, CSM and GRC expertise with global delivery and platform innovation.

Discover: Envision consultancy and advisory

Envision AI helps unlock the potential of ServiceNow Assist and generative AI. Guidance covers design and governance through implementation and training, helping GenAI become a practical, secure and value-generating part of transformation.

Discover: AI Insight

AI Insight supports a clear, compliant and scalable roadmap to help unlock AI value, tailored to business goals.

Transform: AI Ignite

AI Ignite accelerates intelligent automation by embedding AI into ServiceNow workflows, supporting faster outcomes, smarter operations and enterprise-wide innovation.

Run: Managed Support Services

Atos ServiceNow Managed Support Services provide proactive, SLA-driven support and continuous optimization, helping keep the platform secure, scalable and aligned with evolving business goals.

Transform: Autonomous IT

The Power of Three — Dynatrace, ServiceNow, and Atos — delivers one connected operating model that closes the gap between detection and action.

Transform: Core

Atos ServiceNow Core Services deliver end-to-end digital workflow transformation, combining ITSM, HR, CSM and GRC expertise with global delivery and platform innovation.

Discover: Envision consultancy and advisory

Envision AI helps unlock the potential of ServiceNow Assist and generative AI. Guidance covers design and governance through implementation and training, helping GenAI become a practical, secure and value-generating part of transformation.

CASE STUDY

How we make an impact

DEFRA - Digital Evolution: Enabling Transformation Through Platform Modernization and Automation

DEFRA transformed their ServiceNow platform by removing 40,000+ customisations, automating processes, and improving governance-boosting platform health from 60% to 95% and achieving 95% asset discovery. This modernization streamlined service management, improved governance, and established ServiceNow as a single source of truth for efficient operations.

More case studies

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