Janusz Marcinkowski
Janusz is an experienced manager and innovation consultant. He is passionate about delivering world-class customer experiences, drawing on his more than 20 years of experience in IT and business. Janusz believes that business transformation requires the same ingredients that drove the golden age of exploration – namely, courage supported by knowledge and technology. In his work, he puts innovation and business creativity at the center of operations.
Before joining the Atos Digital Workplace Innovation Team, Janusz led digital transformation programs for large clients in the energy and telecom industries. He is also Co-leader of the Cognitive Augmented Experiences Technology Chapter within Future Makers Research Community at Atos.
Articles posted by Janusz Marcinkowski
Fewer silos, smarter collaborationHow hyperpersonalization redefines the way we work Knowledge in silos remains one of the key challenges faced by organizations today, seconded only by team m...Employee personalization and the future workplaceWe love feeling seen and unique. We love comfort and getting what we want. We love being treated as individuals and living our own way. That’s why personaliz...AI in customer service operations: Automation and human empathyIn the world of IT, customer service and support is rapidly changing, even if the core function of the service desk remains unchanged: To provide employee su...Three ways AI will reshape the digital workplaceBy now, you have read plenty of hype about the capabilities of generative AI (GenAI) in the digital workplace — with terms like “disruptive” and “evolutionar...