About the client
The client is a leading US company in the retail industry with a global presence. It offers a wide range of products and services for home renovation, construction, and maintenance.
At a glance
A leading US-based retail company was looking to match pace with its competitors by amping its operations to provide faster delivery using multiple shipping options. It partnered with Atos for a large-scale digital transformation project, leveraging Atos Polaris AI platform for enhanced efficiency.
Outcomes
- 15%+ surge in lead conversion rates and average order value
- 75% reduction in time for quote closure
- 5% increase in sales revenue
- Achieved 100% paperless sales with significant improvement in customer experience
Challenges
When scaling up is the only option
Although the client is a leading US retailer, it was facing disruptive competition from other online retailers. Despite its wide reach with 40,000+ stock keeping units (SKUs), 45+ installation services, and 3M customers, it needed to scale up to provide faster delivery using multiple shipping options.
Solution
Agility and efficiency with Atos Polaris AI platform
Building on decades of a robust relationship, the client appointed Atos to undertake this large-scale digital transformation project. A robust technology remediation factory was established to modernize 400+ applications, reduce technical debt, and enable cloud readiness. This was executed using a distributed agile model, ensuring flexibility and speed across teams, further leveraging Atos Polaris AI platform for efficiency improvement.
The modernization effort included digital upgrades and the deployment of innovative tools like the iPad Measure Tool, which empowered home improvement technicians with zero-latency data transmission. Overall, this has enhanced field efficiency and the customer experience.
In parallel, a ground-up development approach was adopted to replace legacy COTS products within the supply chain and forecasting domain. Using Agile XP methodology, the team achieved a 50% increase in developer productivity and a 4X improvement in functional specification delivery (FSD) throughput.
This transformation not only streamlined operations but also reinforced scalability and responsiveness across the enterprise
Results
Faster deliveries. Happier customers
- Improved topline by 5%, conversion rate by 2.3% and 75% reduction in time for quote closure, boosting customer satisfaction
- 40% faster turnaround for measurement services
- 14% increase in measure services throughput
- 30% reduction in time to market
-
5% increase in sales revenue