About the client
The client is a local urban body in the state of Maharashtra, India. The Corporation renders its services to more than 4 million citizens residing in the area. Quick in adopting the new technologies, they have already won many national level awards, state level recognition and accolades from the central ministry too.
At a glance
The urban body was looking to migrate its IT systems to drive a digital governance with paperless operations, real-time insights, and citizen-first services. It partnered with Atos for this digital transformation to boost efficiency, trust, and transparency while setting a benchmark for other corporations.
Outcomes
- Complete business transformation on single platform
- Transparency and improved services to citizens
- 360-degree panoramic mapping of the entire city for effective governance along with LiDAR survey of all the properties with an outstanding accuracy of up to 5 cms
- Change detection and monitoring through satellite data images
- Near real time planning, execution and inventory of all the assets
Challenges
Trading homegrown solutions for cutting edge technology
The Maharashtra urban body had been using a homegrown solution since 2010. However, this was not aligned to its vision of becoming the leading corporation in India. It aimed to do this by leveraging next-gen technology with a paperless office. In an effort improve its tax computation net to address inflation — this was an important source of revenue for the corporation.
Solution
Going digital: From silos to a single platform
Atos and its consortium partner M/S Nascent collaborated to develop 33 applications consolidated onto a single platform. These modules were categorized into four groups: SAP, GIS, document management system (DMS), and noncore modules. A key challenge was in driving adoption of the changes being deployed across the corporation. Additionally, the traditional government style of working among employees caused significant delays in implementation. To overcome this, a top-down approach was adopted, which ultimately ensured the project’s successful rollout and completion.
Results
Improved governance for enhanced services
The project delivered a complete business transformation by consolidating operations on a single platform, enabling paperless offices, transparent services, and easy digital tracking. Citizens benefited from lesser visits to the offices, faster services, and mobile app access for anytime navigation. A 360° panoramic city mapping with LiDAR (5 cm accuracy) and satellite-based change detection improved governance, identifying and abolishing 25% of illegal constructions. Real-time planning, execution, and asset inventory enhanced operational efficiency, while cash collections rose by 20%. With measurable cost savings, improved trust, and enhanced citizen experience, the initiative became a role model for other corporations.