Adaptive Service Desk & Local Support

Implement next-generation employee support with an intelligent service desk and support team built for the digital workplace

Intelligent, proactive support for your employee needs

As the old saying goes, “Take care of your employees and they will take care of your business.”
Today, one of the key challenges that enterprises face is delivering seamless, engaging IT support that contributes positively to their employees’ experience.

Modern workers want more choice and flexibility than ever, with hybrid home, remote and office workplaces, plus the ability to leverage personal devices and services to get the job done. This means your IT service desk and support team must provide immediate, effective assistance – with flexible local, online or virtual support options.

Our omnichannel support approach helps securely deliver support for the devices your employees need – whenever and wherever they need them.

CASE STUDY|January 2026

Enabling ‘work anywhere’ workplaces

Scottish Water’s new cloud managed desktop service provides an optimized, and secure employee experience.

What it means for you

Our intelligent care center services leverage automation, cognitive analytics, virtual agents, remote diagnostics, innovative device provisioning and robust asset tracking for a secure, frictionless employee device support experience.

Adaptive Service Desk

Adaptive Service Desk delivers frictionless, always-on IT support through AI-powered virtual agents, predictive resolution, autonomous diagnostics, real-time translation, 24×7 service desk operations, and expert professionals across channels, devices, and geographies.

Local support

Locally we facilitate all types of on-site and face-to-face support for employees, with services that include break-fix resolution, smart hands support, in-person and virtual tech bars, smart lockers and vending machines.

Lockers and vending

We enable local, integrated, 24/7 provisioning and return with our smart lockers and vending solutions, to provide fast, easy, and traceable access to everyday IT consumables and higher value, larger IT hardware.

Tech bars

Tech bars deliver centralized support, guidance and training, with experienced engineers providing a consumer-like support experience tailored to the needs and workstyles of employees.