Overview
Veolia provides water, waste, and energy management solutions designed to preserve scarce raw materials and contribute to the sustainable development of communities and industries. The company’s operations are focused around three core activities: developing access to resources, preserving available resources, and replenishing resources. Using the Now Platform® and ServiceNow® Performance Analytics, Veolia established a global centre of excellence to ensure a consistent, best practice approach to KPIs and performance measurement.
Challenge
Amidst rapid growth and dynamic data demands, Atos sought to enhance its cloud-native platform’s visibility, optimizing performance and cost-effectiveness to deliver unparalleled service excellence.
Results
- Faster Incident Resolution: Significant reduction of resolution time, ensuring minimal disruptions.
- Optimized Costs: Achieved a strong reduction in log monitoring expenses.
- Incident Prevention: From reactive to proactive operations, preventing over 600 incidents monthly and enhancing reliability.
- Improved User Experience: Critical user scenarios load 20% faster than the SLA target.
- Cost-Efficient Growth: Enabled seamless onboarding of 50,000 additional trucks, ensuring continued efficiency and performance excellence.
Solution
Results
- Faster Incident Resolution: Significant reduction of resolution time, ensuring minimal disruptions.
- Optimized Costs: Achieved a strong reduction in log monitoring expenses.
- Incident Prevention: From reactive to proactive operations preventing over 600 incidents monthly, enhancing reliability.
- Improved User Experience: Critical user scenarios load 20% faster than SLA target.
- Cost-Efficient Growth: Enabled seamless onboarding of 50,000 additional trucks, ensuring continued efficiency and performance excellence.
Enhancing Operations
Traditional monitoring tools do not provide the required functionality to gain insights into its cloud native application platform, powered by an IaaS, PaaS and SaaS based architecture including Kubernetes in Azure. While traditional tools serve purpose on the IaaS, they fell short in end-to-end visibility across the dynamic environment. This posed challenges in swiftly pinpointing the root causes of any issues. Recognizing the importance of meeting SLAs without escalating cloud resource consumption, Atos embarked on enhancing its monitoring capabilities to harden his application, optimize service efficiency, availability, performance and optimize costs.
Instant and precise answers
Recognizing the limitations of traditional monitoring tools in providing comprehensive visibility across its dynamic cloud-native architecture, Atos proactively embarked on enhancing its monitoring capabilities. Leveraging its strategic partnership with Dynatrace, Atos adopted a unified observability and security platform, enabling real-time visibility into platform performance without manual intervention. With Dynatrace's advanced AI capabilities,
Atos achieved a remarkable 77% reduction in incident resolution time, ensuring swift responses to emerging issues.
Proactive optimization
Furthermore, Atos capitalized on Dynatrace's proactive optimization features to prevent over 600 incidents monthly and fortify platform security by identifying vulnerabilities in real-time. Notably, Dynatrace's rapid time-to-value resulted in significant cost savings, allowing Atos to reinvest in platform enhancement while maintaining optimal performance. As a result, critical user interfaces now load 20% faster than SLA targets, and Atos achieved a remarkable 60% reduction in log monitoring costs.
Enabling growth
With Dynatrace's support, Atos not only optimized its current operations but also paved the way for future growth. The platform's scalability facilitated seamless onboarding of 50,000 additional trucks in the next 12 months, ensuring continued efficiency and performance excellence in a rapidly evolving landscape.