About the client
The client is a US subsidiary of a leading player in the global automotive market. It is recognized for designing and producing vehicles that blend innovation, sporty performance, and cutting-edge technology.
At a glance
The automotive leader appointed Atos in a multi-year managed services contract for its large application portfolio spanning across technologies. This covered a wide range of automotive functions in multiple countries leveraging automation, GenAI and Agentic AI, resulting in large cost savings for the client.
Outcomes
- 26% cost reductions across the application portfolio
- 10% committed Y-o-Y ticket reductions with options for the business to reinvest its efforts
Challenges
Navigating sharp curves and contours
The automotive leader’s application portfolio consisted of a highly diverse and complex technology stack with 100+ applications in fragmented systems that supported critical functional areas adding to the complexity to its AMS services. Ensuring smooth, uninterrupted operations across these systems was essential for maintaining business continuity.
The client was also looking to align its SLAs, agility to market and costs with the following business objectives:
- Significant reduction in costs
- Minimal operational impact
- Diversification of locations without any business disruption
- Accommodating an additional scope of work with a optimized resources and agile teams
Solution
Consolidating portfolios for streamlined efficiency
Atos’ solution included a portfolio consolidation and reduction of tickets by leveraging the Atos Polaris AI platform with its automation, testing, knowledge management and Agentic AI foundation modules. A tailored business value framework supported 24×7 production support, cross-functional integration, and software maintenance services.
Additional capabilities such as operational integration, maintain-repair-operate tasks, and technology N-1 upgrades ensured seamless service delivery and scalability.
Combining onshore (US), nearshore (Mexico), and offshore (India) teams, Atos’ best-shoring strategy delivered 25% resource optimization and higher cost efficiencies. This holistic approach enhanced productivity, agility, and long-term value for the client.
Results
A multi-tiered solution for multi-year cost savings
- 26% cost reduction
- 10% committed Y-o-Y Ticket reductions with options to reinvest saved efforts
- Best shoring solution aligns with client’s service location strategy for real-time collaboration
- Continuous process efficiency improvements